Diploma of hospitality management course at Westminster College is designed and developed with consultation with industry with aim at producing graduates equipped with knowledge and skills necessary to work in this dynamic and vibrant industry sector. The course delivery includes a compulsory work placement requiring students to complete 144 hours of work over 36 service periods (approximately 4 hours shift per week).. The compulsory work placement enables students to integrate their technical skills with practical experience in order to provide high level of customer service expected of employees working in this highly customer service focus industry.
This nationally recognised qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. The course is delivered over a year which includes 36 weeks (i.e. 4 terms) of teaching and 16 weeks of holiday.
|CRICOS Course Code||092692E|
There is no academic entry requirement for this course. However, applicants seeking to enrol in this course must satisfy the following English and age requirements:
Age (applicable to both domestic and international students)
English Proficiency Level (applicable only to international students)
Academic Qualifications (applicable to international students)
Successful completion of Year 12 or its equivalent.
|Duration||52 weeks consisting of 36 weeks (9-week term) of face-to-face study and 16 weeks of holiday.|
|Compulsory work placement||There is a compulsory workplace of 144 hours (4 hours per week over 36 weeks period). This provides student an opportunity to gain a real industry experience in order to enable them to become job ready when they graduate.|
|Timetable||Full time 20-hour face-to-face per week basis|
|Learning infrastructure and student amenities||
The College is located at the heart of the city of Sydney. The college is 10 minutes walking distances from the Town hall train station and only 2 minutes walking distances from public bus stops.
The college has excellent teaching and computer facilities to support delivery. These include:
|Resources & Study Material||The College provides trainers sets of workbooks to take to the class for students to use and work on their assessment and other class activities. The books must be returned to the trainer at the end of the class.|
Upon successful completion of this course, graduates are eligible to purse various opportunities including employment in a range of roles and further education. The job roles the graduates will be able to seek include:
Graduates can also apply for any level of Advance Diploma of Hospitality Management or Bachelor studies to pursue further educational achievement.
|Unit Code||Subject Name||Competency Unit Name
|BSBDIV501||Manage diversity in the workplace||Manage diversity in the workplace|
|BSBMGT517||Manage operational plan||Manage operational plan|
|SITXCCS007||Enhance customer service experiences||Enhance customer service experiences|
|SITXCOM005||Manage conflict||Manage conflict|
|SITXFIN003||Manage finances within a budget||Manage finances within a budget|
|SITXFIN004||Prepare and monitor budgets||Prepare and monitor budgets|
|BSBADM502||Manage meetings||Manage meetings|
|SITXHRM002||Roster staff||Roster staff|
|SITXHRM003||Lead and manage people||Lead and manage people|
|SITXMGT001||Monitor work operations||Monitor work operations|
|SITXHRM004||Recruit, select and induct staff||Recruit, select and induct staff|
|SITXHRM006||Monitor staff performance||Monitor staff performance|
|SITXWHS003||Implement and monitor work health and safety practices||Implement and monitor work health and safety practices|
|SITXGLC001||Research and comply with regulatory requirements||Research and comply with regulatory requirements|
|Unit Code||Subject Name||Competency Unit Name
|BSBCMM401||Make a presentation||Make a presentation|
|BSBITU301||Create and use databases||Create and use databases|
|BSBITU302||Create electronic presentations||Create electronic presentations|
|BSBITU306||Design and produce business documents||Design and produce business documents|
|BSBITU402||Develop and use complex spreadsheets||Develop and use complex spreadsheets|
|BSBRES401||Analyse and present research information||Analyse and present research information|
|BSBRSK501||Manage risk||Manage risk|
|SITHIND001||Use hygienic practices for hospitality service||Use hygienic practices for hospitality service|
|SITHIND004||Work effectively in hospitality service||Work effectively in hospitality service|
|SITXCCS002||Provide visitor information||Provide visitor information|
|SITXCRI001||Respond to a customer in crisis||Respond to a customer in crisis|
|SITXMGT002||Establish and conduct business relationships||Establish and conduct business relationships|
|SITXCCS008||Develop and manage quality customer service practices||Develop and manage quality customer service practices|
|SITXWHS002||Identify hazards, assess and control safety risks||Identify hazards, assess and control safety risks|
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